FAQ

  • What is Virgin Media Player?

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    Virgin Media Player is a free online On Demand service which lets you watch your favourite shows from Virgin Media Television (Virgin Media One, Virgin Media Two and Virgin Media Three) live or on demand.

  • How can I use Virgin Media Player?

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    The new version of Virgin Media Player is our easiest to use yet and there's never been as many ways to watch your favourite shows.

    You can view Virgin Media Player content on your desktop computer, laptop, Android or iOS devices, Virgin Media or Sky platforms and on NOW TV.

  • Which programmes are available to watch on Virgin Media Player?

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    Virgin Media Player provides you with a wide range of programming to catch up on based on the Virgin Media One, Virgin Media Two and Virgin Media Three broadcast schedule. We currently offer over 90% of broadcast programming for catch up as well as a selection of On Demand boxsets.

    Please note that some programmes are subject to rights restrictions and while we endeavour to make all of our shows available on Virgin Media Player, not all are available and most are only available to view within the Republic of Ireland.

  • How long are shows available to view on Virgin Media Player for?

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    Most of our programmes are available to view for 30 days after broadcast, but some content may only be available for 7 days after broadcast due to rights restrictions.

    The amount of time a show has left on Virgin Media Player is displayed next to the video.

  • When will a show be available to view on Virgin Media Player?

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    The majority of our shows are available immediately after broadcast, but live shows will take a little longer. Depending on the time of broadcast, it may take up to 12 hours for a live show to be available.

  • Can I watch Virgin Media One, Virgin Media Two and Virgin Media Three live?

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    Yes, you can watch Virgin Media One, Virgin Media Two and Virgin Media Three live via our desktop and Android and iOS apps. Due to rights restrictions, some shows may not be available to stream, but you can see a full schedule of available shows here.

  • Do I need to register for a Virgin Media Player account?

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    No, you do not need to register to use Virgin Media Player. However, signing in to Virgin Media Player will give you extra features. These include easy access to your favourite shows, personal recommendations of what to watch next and the ability to download the episodes you want to save for later.

  • How do I sign in to Virgin Media Player?

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    To sign in you will need to create a Virgin Media Player account. Click here to learn more about setting up a Virgin Media Player account

  • Why does Virgin Media Television show ads on Virgin Media Player?

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    As Ireland's leading commercial broadcaster, Virgin Media Television is required to serve advertising to its viewers in order to fund our programming. Just like on TV, Virgin Media Player shows advertisements before and in the natural ad breaks of our programmes.

  • I am in the Republic of Ireland, but Virgin Media Player tells me a programme is blocked in my location, what can I do?

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    If you're in the Republic of Ireland and you see a message saying you are not, it means Virgin Media Player is recognising your IP address (the numerical label applied to every device accessing the internet) as being from outside the Republic of Ireland.

    This may be happening for a number of reasons - your computer may be on a foreign-based network, your internet connection could be being routed overseas, or it could just be a network error.

    We recommend contacting your Internet Service Provider and asking if your IP address is registered in the Republic of Ireland.

    If your ISP confirms your IP address as within the Republic of Ireland and you are still seeing the geo-blocked message, please get in touch with us at PlayerSupport@virginmedia.ie.

  • A video is not playing for me, what can I do?

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    If you are experiencing issues trying to watch a video, please ensure you have updated to the latest version of your internet browser or mobile operating system and have the latest version of the Virgin Media Player app installed.

    If you are viewing on a desktop computer, please update to the latest version of Adobe Flash Player - you can check if you're fully up to date here. [https://get.adobe.com/flashplayer/]

    Additionally, if you have ad blocking software installed in your browser, please disable in order to watch the video. For more details see - How do I manage ad blockers?

    If you are experiencing any other video-related playback issue, please send us an email to PlayerSupport@virginmedia.ie.

  • I'm seeing an error message, what can I do?

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    Please email PlayerSupport@virginmedia.ie and give as much information as you can about the problem you're having. If you can tell us the type of device, the show you were trying to watch and the operating system version your device is running it will help us track the problem down and fix it faster.

  • I cannot find the video I'm looking for, what can I do?

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    If you cannot find the programme you are looking for through the search bar, the A-Z list or the By Day schedule section, it may not be available to view on Virgin Media Player.

    The programme may have been broadcast over 30 days ago, or we may not have online rights to show it on Virgin Media Player.

    If you have a query about the availability of a programme, please contact PlayerSupport@virginmedia.ie.

    If you are trying to catch up from outside of Ireland it's likely that the show that you can't find is only available in Ireland.

  • There's no sound coming from my iPhone/iPad - what should I do?

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    Sometimes you may not be able to hear sound from a Virgin Media Player video if your iPad or iPhone is set to mute. The mute button is located on the side of your iPad, if you deactivate this, you should be able to hear Virgin Media Player videos again. Alternatively, your iPad could be muted within the device's control centre, which you can access by swiping up from the bottom of the screen. If you're still experiencing difficulty with the sound on your device, please email PlayerSupport@virginmedia.ie and we'll get back to you as soon as we can.

  • Are there subtitles available on Virgin Media Player?

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    Currently, subtitles are not available on Virgin Media Player videos.

  • How do I manage ad blockers?

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    You may experience playback issues on videos if you have ad blocking software installed in your browser.

    Please disable the ad blocking software within your internet browser and reload the page in order to view the video content.

  • How can I advertise on Virgin Media Player?

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    Please get in touch with our Digital Sales team at sales@virginmedia.ie.

  • How do I get in touch with you?

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    If you are having difficulty using Virgin Media Player and your issue is not among those dealt with above, please send an email to PlayerSupport@virginmedia.ie and we'll get back to you as soon as possible.