Bank of Ireland customers experiencing SERIOUS issue with debit cards21st Jun 18 | News
Many people at home and abroad have been unable to use their debit cards
Many Bank of Ireland customers are experiencing problems using their debit cards today at both ATM’s and in stores.
Customers have taken to social media to express their anger at having their debit cards declined in a variety of situations.
Very embarrassing. At a funeral and went to pay for a round of drinks and won’t work. Very bad— Keith Doyle (@keith_doyle_86) June 21, 2018
Very embarrassing to be decline. service is not good enough— Dek Egan (@Egande) June 21, 2018
The issue isn’t just affecting people customers in Ireland, with many people abroad also facing difficulties.
Any idea of fix time? Abroad, need to pay hotel bill and catch flight.— Dara Shovlin (@ShoveDara) June 21, 2018
I am currently stuck abroad with no access to my account and failure at points of sale/atms has been consistent NOT intermittent.— MaCarton (@Diamondlemurs) June 21, 2018
The bank confirmed that some customers were “having intermittent issues” and that they were investigating the problem.
They also confirmed that credit cards are still operating correctly.
We’re aware some customers are having intermittent issues with debit card point of sale and ATM transactions. Credit cards should be working. We are investigating this and will provide an update asap. Apologies for any inconvenience.— Bank of Ireland (@bankofireland) June 21, 2018
Sinn Féin TD Pearse Doherty said: “Bank of Ireland leaving customers high and dry again as ATM and point of sale transactions are failing for some.”
“Reports of Irish abroad who can’t pay hotel bills and are now in danger of missing their rights. Sort it out. This is happening all too often.”